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Download general terms and conditions

General sales, delivery and payment terms of Bejora Trading V.o.f. established in Hoensbroek (Netherlands) and registered under number 52948846 at the Chamber of Commerce Roermond.

1. application
These general conditions to the exclusion of any other terms and conditions apply to all legal relations arising from orders on the website, which Bejora Trading Directory further abbreviated as BT as supplier of products.

By placing an order through our web shop the buyer accepts these terms and conditions and any other website mentioned rights and obligations.

Bejora Online reserves the right to modify these terms and conditions or supplement.

2. Sales area
Goods are delivered to customers within Europe.

3. Offers
All offers in our webshop are without engagement. Offers are subject to availability of products.
The pictures on the website, drawings and product information such as color, size and so may differ. These deviations do not give reasons for claims and / or termination of the agreement.

3.1. warranty
The guarantee covers only issued by our 1 year warranty, BT is never responsible for failures occurring after purchase (unless material errors) and which fall outside the factory warranty.
Out of warranty: Damage due to dropping or shocks, damage caused by own fill / glue work, or performed by your customers, wear of double or other coating / plating, supplied chains and shackles and releasing stones, damage caused by the use of the jewelry which they come into contact with (swimming) water eg shower, bathing, cleaning products, etc.
The shipping costs for the delivery of warranty claims shall be borne by the purchaser.

4. Price
All prices listed in our web shop are exclusive of sales tax (VAT) and other government levies in the Netherlands, and exclusive of shipping and handling, unless otherwise stated in the product-related information.
If the buyer is not located in the Netherlands, the purchaser is responsible for any VAT or import duties in the country of the purchaser.
The amounts are stated in Euros (€).

5. Shipping and handling
All product prices on exclude shipping and handling, unless otherwise stated in the product-related information.
The shipping and handling for a delivery address in the Netherlands are standard € 7.95 per order, regardless of the number of items ordered and the total weight 30KG remains down. Customers can choose for insured parcels. The costs can be requested from BT.
The shipping and handling for deliveries outside the Netherlands are dependent on the country to which sent. Customers outside the Netherlands can contact us prior to ordering about exact shipping and handling costs.
There is also information about shipping costs available here:

6. Delivery and delivery times
Delivery will take place after receipt of payment, the ordered items will send out within 24 hours (two working days) to the specified delivery address.
The above delivery times are indicative and not a deadline. BT is not liable for damages resulting from exceeding delivery times.
BT chooses for shipping (with signature receipt) with Post.NL or otherwise if necessary. Standard shipping and delivery for the account and risk of the buyer. The customer has the option for certain package, shipment with increased liability, to choose. This shipment is risk of BT.
BT is entitled to partial delivery obligations. The extra cost of the subsequent delivery shall be borne by BT.
7. payments
After placing an order, the customer receives an invoice by email, stating the total cost including shipping. Payment is always made in advance. In the case of a transfer, the payment (unless otherwise agreed) completely within 8 days after the order date to be met. After receipt of payment the order will shipped.

8. Right of withdrawal
Within the statutory cooling off period of 7 days after receipt, any order can be canceled. The buyer must send (within the time) an e-mail to Customer Service ( The order cancellation will be confirmed by email. After the buyer sends the order, if unused and with the original packaging, return. The buyer is obliged to pay the costs of the return shipment. If the canceled order has been fulfilled, the customer receives the amount paid minus the shipping and handling within 30 days after the termination of the agreement at the account known by BT.

9. Complaints, return products
BT is committed to delivering a good product. If the article does not meet expectations, then the customer's complaint within 48 hours of receipt by e-mail to BT will work with the customer to find a solution. If the solution does not meet expectations, then according to the conditions described under Article 8, the order will be canceled at no additional cost.
Damage to items created after these items are resold by the buyer to consumers are excluded from any warranty.
Any returns accepted only if BT is contacted in advance by e-mail and if sufficiently stamped.
In case the buyer has a damaged or wrong product received, BT will charge the damaged or wrong product replacement or exchange for the right product.
BT reserves the right to refuse returns or to pay back only a portion of the amount to be credited when it is suspected that the products are used or damaged.

10. Management of Information and Privacy
Personal data will be used with extreme care. Here the law as applicable are fully respected.

11. Internet marketing, web shops.
IMPORTANT: The use of copyright photos from our website is permitted only for products that are purchased through and that you actualy have on stock for selling. All other use of our copyright photos is permitted only with the written permission of BT.

12. Minimum purchase

The minimum purchase order amount in our wholesale shop is € 100 + VAT and shipping.

Note: If you have questions or you need more specific information about our terms and conditions please contact us prior to ordering.


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